PRODUCT

What comes in the box with each Lantern ?

Each Lantern box includes a Lantern frame, a textile electric wire with the outlet you have choosen (China / USA / UK / Europe),one high quality DURATRANS print.

What makes Lantern better ?

Lantern frame is lightweight and robust it is designed to deliver the perfect backlighting to your picture. We use DURATRANS film to print your picture in order to have the best quality.

How does the frame works ?

It is pretty simple, there are LED behind your picture. You just have to plug it to turn it on.

Can the Lantern be used outside ?

No, Lantern is for inside use only. But we are developping a product for outside use, it's coming soon.

ORDERS AND SHIPPING

How long does it takes to receive my order ?

Delivery to the United States takes either 7-10 days or 3-5 business days depending on which option you choose. International orders take 3-5 business days. There may be occasional delays for customs clearance.

Orders are locked in and packed by 2:00 pm Sunday – Friday. The order will then ship the following business day which starts the 7-10 or 3-5 day delivery countdown until your order arrives.

What carrier do you use to ship the Lantern ?

For any 3 day delivery we use UPS. For United States 7 day delivery we use UPS and then USPS. Our warehouse is in Hong Kong and we ship everything from there. Once your package ships you will receive a confirmation email with the tracking number.

*UPS does not ship to PO boxes.

Do i have to sign for my order ?

For any 3 day delivery with UPS you do have to sign for your package. For any United States 7 day delivery with USPS you will not have to sign for it.

Are you shipping internationally ?

We ship to every country listed below :
China
United Stated of America
United Kingdom
France

If you are located in a country that is not in our list yet we recommend shipping to another country and then foward it from there.

Are there international customs charges ?

There are no customs for United States orders but customs are applied to any international order. This will be calculated and paid for upon checkout.

How do i track my order ?

You will get a confirmation of your order. This mail will contain your tracking number to follow your Lantern crossing the world.

My order failed to deliver, now what ?

United States customer orders will be sent back to our New York office where we will notify you of its failed shipment, refund you for your order (minus the shipping cost), and have you create a new order on our shop to get it back out to you. If your order was a 3 day shipment, UPS charges us $10 to get it sent back to our office so we will have to take this from the refunded amount.

International customers will not be able to receive any refund for an undeliverable order unfortunately. We work closely with our shipping provider and UPS to make sure that this doesn’t happen but if no one is there for delivery or the address is not complete we can not afford to have it returned and the package is sadly abandoned. Please make sure to provide all correct information and track your package closely so that this doesn’t happen.

Contact us if you have any future questions with failed deliveries.

What is the warranty for the Lantern ?

We provide one year warranty around the world and two years if you live in the E.U.

Our goal at LGHT LLC is to create products that you love. We spend countless hours designing, engineering, and testing the products we sell, but despite our best efforts we know that nothing is perfect. If you have a warranty concern with your product please send us an email and we will respond as quickly as we can.

What is your return policy ?

We typically do offer refunds. We generally evaluate the condition of the lenses when they are returned and base the refund off of that. Lenses that come back in pristine, unused shape are usually given a 100% refund, lenses that come back with signs of use and wear are usually given a 50% refund.

With Moment Cases, we offer refunds on cases that are unopened or unused. Unfortunately once a case has been used we are not able to offer a refund. There is too high of a chance for a case to be scuffed or scratched once it’s on your phone and if that occurs we aren’t able to resell it.

How do i return my Lantern ?

Place your Lantern, wires and picture in the original packaging with all the additional components i.e. cloth carrying case and mount.
-Include within the packaging either of the following: An order confirmation email from LGHT OR your name, email used to place the order, and LGHT order #. Please write a brief note letting us know if you would like a refund or need an exchange.
-Send to:

LGHT
Attn: Returns
Spring street
NEW YORK

Once we receive your order, we will send you a confirmation email and process your refund within 3-5 business days. Fees are applied to used, damaged, or missing products that are returned. See above for our return policy.

TROUBLESHOOTING

How do i place / change my picture in the Lantern ?

Instructions
Check before closing the frame that your picture is where it shoulbd be.

My Lantern do not light up, now what ?

Instructions

How do i place / change my picture in the Lantern ?

Instructions

PRIVACY

What information do we collect ?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for ?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information ?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Picture submission proccess

All PICTURES submitted to LGHT LLC is the sole responsibility of the user from which such PICTURES originates and you acknowledge and agree that you, and not LGHT LLC are entirely responsible for all pictures that you submit to the LGHT LLC. LGHT LLC does not control user submitted Content and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Site you may be exposed to Content that is offensive, indecent or objectionable.

As a condition of use, you promise not to use the website for any purpose that is unlawful or prohibited by these Terms, or any other purpose not reasonably intended by LGHT LLC. By way of example, and not as a limitation, you agree not to use the website:

To abuse, harass, threaten, impersonate or intimidate any person;
To transmit, or cause to be posted or transmitted, any picture that is libellous, defamatory, obscene, pornographic, abusive, offensive, profane, or that infringes any copyright or other right of any person;

For any purpose (including posting or viewing picture) that is not permitted under the laws of the jurisdiction where you use the Services;

To submit copyrighted picture which doesn’t belong to you, with exception of Blogs, where you may post such Content with explicit mention of the author’s name and a link to the source of the Content;

Do we use cookies ?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties ?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance ?

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account page and editing their information.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

By purchasing LGHT LLC Products on this website, you agree to these terms and conditions. Please read them carefully.

  1. Payment. Payment must be by way of credit card through the LGHT LLC website located at www.lght.house. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

  2. Shipping. The LGHT LLC in stock products are expected to ship in within one business day after an order is placed, subject to delays in manufacturing and/or delivery. Your LGHT LLC product will be shipped in the order in which it is received by LGHT LLC. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted. The risk of loss and title for LGHT LLC Products pass to you upon our delivery of the LGHT LLC Product to the carrier. For orders shipped outside the United States, import duties, taxes, and other charges are not included in the item price or shipping cost, but are collected at checkout through the LGHT LLC website. If these international fees are collected,LGHT LLC will pay them on your behalf upon shipment with the shipping company selected.

  3. Disclaimer. Except as set forth in the LGHT LLC. Limited Warranty, and to the maximum extent permitted by applicable law, the LGHT LLC product is provided “as is” and “as available” and LGHT LLC hereby disclaims all warranties and conditions with respect to LGHT LLC product, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third party rights.

  4. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL LGHT LLC BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LGHT LLC PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LGHT LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall LGHT LLC’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of your LGHT LLC Product. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

  5. Force Majeure. Neither party shall be liable to the other for any failure to perform their obligations due to an event beyond the control of such party, including, but not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of that party’s control, which causes the termination of an agreement or contract entered into, or which could have been reasonably foreseen. Any party affected by such event shall inform the other party and shall use all reasonable endeavors to comply with these terms and conditions.

  6. Privacy. All information provided here is kept completely confidential, and is kept solely to service your order. We do not share, sell or otherwise distribute any information gathered by this ordering system. If you have any questions or concerns regarding your privacy, please contact us.

  7. Controlling Law and Severability. These Terms will be governed by and construed in accordance with the laws of the State of Washington, excluding its conflict of law principles. These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If you are a consumer based in the United Kingdom, these Terms will be governed by the laws of the jurisdiction of your residence. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of these Terms shall continue in full force and effect.

  8. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
    LGHT LLC
    Spring st
    New York City, NY 10012
    United States

hello@lght.co
http://lght.co

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on May 12th, 2016

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

LGHT LLC
Spring st
New York City, NY 10012
United States

hello@lght.co
http://lght.co

WARRANTY

Warranty length

12 months (E.U. is the exception at 24 months) for all LGHT LLC made products.

What it generally covers ?

Defects in the original product assuming you are using the product in the manner it was designed, i.e. Home Decoration Lighting.

What it generally does not cover ?

You altering, modifying, or destroying the product taking actions that aren’t typical with Home Decoration Lighting.

Full Warranty

LGHT LLC. (“Manufacturer”) warrants to the original end user (“Purchaser”) that for the 1 year (“Warranty Period”). This warranty does not apply to any Product that has been: (i) altered, repaired or modified or (ii) damaged or destroyed by accidents or similar events or by any intentional, reckless or negligent acts or omissions of any party other than Manufacturer. In the event of a defect, return the Product to the original place of purchase or Manufacturer, but only after instructed to do so by Manufacturer. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer and Manufacturer shall bear the cost of shipping the Product back to Purchaser after the completion of service under this limited warranty. Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates. Unless specifically instructed to do so by Manufacturer, do not ship your phone to Manufacuturer. Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to Purchaser. This warranty gives Purchaser specific legal rights, and Purchaser may also have other rights which vary by jurisdiction.
All third party software provided with the Product is provided “AS IS”. Purchaser assumes the entire risk as to the quality, performance, accuracy and effect of such software, and should it prove defective, Purchaser, and not Manufacturer, assumes the entire cost of all necessary servicing or repair. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL MANUFACTURER BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MANUFACTURER’S LIABILITY EXCEED THE AMOUNT PAID BY PURCHASER FOR THE PRODUCT.

The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Purchaser.

Manufacturer Disclaimer: All purchasers, users, and any or all parties involved or engaging in the use of Products agree to the following:

Manufacturer does not promote or endorse high risk, careless and/or dangerous actions when using its products.
Manufacturer is not liable for any use or misuse of Products or any photos or video shown that may be considered illegal.
Manufacturer is not responsible for any illegal actions taken while capturing, attempting to capture, or editing photos or videos that was captured with Products.
Products’ primary purpose is to make the world a better place through beautiful piece of art as seen by all Local, State, Federal, and Country laws.
Products and/or associated software and other Manufacturer’s products are protected by copyright, international treaties, and various patents. Other patents are ds registered or pending in the U.S. and in various countries around the world. Visit momentlens.co for a list of applicable patents.

All trademarks and registered trademarks mentioned herein are recognized
as the property of their respective holders. Lantern is a product of LGHT LLC. http://lght.house/ ©2016 LGHT LLC All rights reserved.

Governing Law and Arbitration. This Limited Warranty shall be governed by the laws of the State of Washington without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within King County, Washington and the federal courts in the Western District of Washington for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, Manufacturer may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

CAUTIONS AND WARRANTY
Warning: Failure to follow these safety instructions could result in injury or damage.

Disposal Information: Do not dispose of the LGHT LLC product (including accessories provided by LGHT LLC, the “Product”) in a fire. Dispose of the lens and mounting plate in accordance with local laws and regulations.

Repairing or Modifying: Never attempt to repair or modify any Product yourself. Disassembling a Product, including the removal of external components, may cause damage that is not covered under the warranty. The Product does not contain any user-replaceable parts.